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1 Hammer, Michael
(b. 1948) Gen MgtU.S. academic and consultant. Advocate of reengineering, a concept he explained in the book Reengineering the Corporation (1993), coauthored with James Champy. -
2 benchmarking
Mktga systematic process of comparing the activities and work processes of an organization or department with those of outstanding organizations or departments in order to identify ways to improve performance. Benchmarking was first developed by the Xerox Corporation in the late 1970s in order to learn from the achievements of Japanese competitors and was described by a Xerox manager, Robert C. Camp, in his book Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance (1989).The use of benchmarking has become widespread and individual organizations have developed distinct approaches toward it. Benchmarking programs commonly include the following stages: identifying the area requiring benchmarking and the process to use, collecting and analyzing the data, implementing changes, and monitoring and reviewing improvements. Benchmarking is used in business appraisal, often as part of a total quality management or business process reengineering program.\Types of benchmarking include: internal benchmarking, a method of comparing one operating unit or function with another within the same industry; functional benchmarking, in which internal functions are compared with those of the best external practitioners of those functions, regardless of the industry they are in; competitive benchmarking, in which information is gathered about direct competitors, through techniques such as reverse engineering; and strategic benchmarking, a type of competitive benchmarking aimed at strategic action and organizational change. -
3 business
∎ to be in the antiques/restaurant business être dans les antiquités/la restauration;∎ what's his line of business?, what business is he in? qu'est-ce qu'il fait (comme métier)?;∎ to set up in business ouvrir un commerce;∎ to be in/go into business for oneself être/s'établir ou s'installer à son compte;∎ she's in business elle est dans les affaires;∎ the company has been in business for 20 years la société existe depuis 20 ans;∎ they've been in business together for 20 years ils sont associés depuis 20 ans;∎ to go out of business faire faillite;∎ supermarkets have put many small shops out of business les supermarchés ont obligé beaucoup de petits magasins à fermer;∎ business is slow les affaires ne marchent pas;∎ I've got some business to discuss with him il faut que je discute affaires avec lui;∎ to be away on business être en déplacement (pour affaires);∎ to go to London on business aller à Londres pour affaires;∎ to lose business perdre de la clientèle;∎ to do business with sb faire affaire ou des affaires avec qn;∎ to do good business faire de bonnes affaires;∎ it's good/bad for business c'est bon/mauvais pour les affaires;∎ we have lost business to foreign competitors nous avons perdu une partie de notre clientèle au profit de concurrents étrangers;∎ how's business? comment vont les affaires?;∎ business is business les affaires sont les affairesbusiness account compte m professionnel ou commercial;business accounting comptabilité f commerciale;business acquaintance relation f d'affaires;business activity activité f commerciale;business acumen sens m des affaires;business administration gestion f commerciale;business agent agent m d'affaires;business angel business angel m, investisseur m providentiel;business application application f bureautique;business appointment rendez-vous m d'affaires;business area quartier m des affaires;business associate associé(e) m, f;business bank banque f d'affaires;business banking opérations f pl des banques d'affaires;business buyer acheteur(euse) m, f industriel(elle);business call visite f d'affaires;business card carte f (de visite) d'affaires;business centre centre m des affaires;business circles milieux m pl d'affaires;business class (in air travel) classe f affaires;business college école f (supérieure) de commerce;business community monde m des affaires;∎ members of the business community are unhappy about government proposals to increase corporation tax le monde des affaires est opposé au projet gouvernemental d'augmentation de l'impôt sur les sociétés;business computer ordinateur m de bureau;business computing informatique f de gestion;business concern entreprise f commerciale;business consultancy cabinet m d'affaires;business correspondence correspondance f ou communication f commerciale;business correspondent correspondant(e) m, f financier(ère);business cycle cycle m des affaires;COMPUTING business data processing informatique d'entreprise;business economist économiste m f d'entreprise;business enterprise entreprise commerciale;business ethics déontologie f ou morale f professionnelle;business expenses frais m pl professionnels;business failure défaillance f d'entreprise;COMPUTING business graphics graphiques m pl de gestion;business hotel hôtel m d'affaires;business intelligence system réactique f;business lawyer avocat(e) m, f d'affaires;business letter lettre f commerciale;business lounge (in airport) salon m classe affaires;business lunch déjeuner m d'affaires;business management gestion d'entreprise; (study) économie f d'entreprise;business manager directeur(trice) m, f commercial(e);business market marché m des entreprises;business meeting rendez-vous d'affaires;MARKETING business mission mission f d'activité ou de l'entreprise;business news chronique f économique;business operation opération f commerciale;business park parc m ou zone f d'activités;business partner partenaire m f commercial(e);business plan plan m commercial;business policy politique f de gestion;business portfolio portefeuille m d'activités;business premises locaux m pl commerciaux ou à usage commercial;business process reengineering réorganisation f des processus;business proposition proposition f d'affaires;business relations relations f pl d'affaires ou commerciales;business school école (supérieure) de commerce;ECONOMICS business sector secteur m tertiaire ou d'affaires;business services services m pl du secteur tertiaire, services aux entreprises;COMPUTING business software logiciel m de bureautique;business strategy stratégie f d'entreprise ou commerciale;business studies (subject) études f pl commercialesbusiness transaction transaction f commerciale;business trend courant m d'affaires;business trip voyage m d'affaires;business world monde m des affaires(b) (company, firm) affaire f, entreprise f;∎ to run a business gérer une entreprise, diriger un commerce;∎ to have one's own business travailler à son compte;∎ business for sale commerce m à vendre;∎ a profitable business une entreprise lucrative ou rentable;∎ the small business sector la petite entreprise(c) (on agenda) points m pl divers;∎ any other business d'autres questions à l'ordre du jourNat West is setting up a database of business angels... experienced business people able and willing to invest in small enterprises. There are also patron angels (people looking for longterm projects to invest in but wanting no personal involvement) and occupational angels (mainly retired or redundant people with up to £50 000 to invest, and looking for day-to-day involvement).
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